Below, you find all the details on how to return both IDARE items and our reusable IDARE packaging. The process is simple, and returning the packaging is completely free of charge.
At IDARE, we partner with Kickbag to offer a more sustainable shipping experience. Instead of discarding packaging, we reuse it – reducing waste and extending the life cycle of materials.
After receiving your order in the Kickbag, you can easily return the empty packaging for free. Here is how:
Remove your items and make sure the Kickbag is clean and empty.
Fold it down to the size indicated on the label or instructions.
Seal it securely using the built-in Velcro closure.
Use the prepaid return label included in your shipment. Stick it clearly on the outside of the folded Kickbag.
Simply place the Kickbag in any standard mailbox. It will be returned as regular letter mail – no need to visit a post office.
At IDARE, your satisfaction is our top priority. If for any reason you need to make a return, our process is designed to be as straightforward as possible. Learn more about our return process below:
*Our contact address is info@idare.ch.
** The return address is idare KIG, Rue du molage 37, 1860 Aigle.
*** Kickbag returns are only available within Switzerland. If you are returning items from outside Switzerland, please use standard packaging such as a cardboard box or a padded envelope.
You have fourteen (14) days from the date of receipt of your order to request a return
If you choose to use a carrier of your choice, we recommend using a tracked and/or signed-for service when returning items. We cannot be held responsible for returned items that go missing in transit without tracking.
All refunds are subject to inspection of the item(s).
The returned product must be returned to IDARE in their original condition: unworn, unwashed, undamaged, clean, in its original packaging and with tags attached.
The shipping costs for returning items are the customer’s responsibility. If you believe your product is faulty, please contact us as soon as possible by email (info@idare.ch).
Once you have notified IDARE about your intention to cancel the contract and return the products, any sum debited by IDARE will be refunded within thirty (30) calendar days of the receipt of the returned product at IDARE’s warehouse.
Please note that we only accept returns for items purchased directly through our website. If you bought your item from one of our retail partners, please contact them directly to arrange your return.
You may exchange the ordered product for another product under certain conditions fully at IDARE’s discretion. Exchanges are always subject to stock availability. The product to be exchanged must be returned according to the process described in the Returns’ section above.
